final fantasy xv has been in development for almost 11 years, i was expecting everything in this game would be great, especially for the dlc. dont get me wrong, the game it self is fun, and i played it for almost 200 hours already, but the problem in this game is on the bonuses of the game, and it's really really fatal for them to leaving the customer without what they deserve.
in this case they have a really bad customer support to contact, it's almost impossible to contact the customer support live like the other brand do better,
the reason why i wanted to contact the customer support, is because the latest final fantasy xv update (holiday packs) doesn't work on my game, i've tried several stuff like creating new game, checking my save ONE BY ONE go to other account and REDOWNLOAD the pack it self, and even reinstalling the game, but none of them not work, i also didn't have the passport that most people probably have it already, i've also looked for the solution on google, but none of them working as of now
and this dlc problem is NOT the first time but the second time
the first problem is the masamune sword. the code comes at the disc with the game, but it when i entered the code, it says the code has been used or not exist some how.
and now i've almost out of idea of what to do and who to ask, i've tweet a bunch of tweet to final fantasy xv tweeter acc and square enix tweet, but none of them responds, i've also tried to contact the customer support, also doesn't work
soo please anyone and everyone on this website, help me by giving me a solution... i cannot buy the digital version again
Thank you
in this case they have a really bad customer support to contact, it's almost impossible to contact the customer support live like the other brand do better,
the reason why i wanted to contact the customer support, is because the latest final fantasy xv update (holiday packs) doesn't work on my game, i've tried several stuff like creating new game, checking my save ONE BY ONE go to other account and REDOWNLOAD the pack it self, and even reinstalling the game, but none of them not work, i also didn't have the passport that most people probably have it already, i've also looked for the solution on google, but none of them working as of now
and this dlc problem is NOT the first time but the second time
the first problem is the masamune sword. the code comes at the disc with the game, but it when i entered the code, it says the code has been used or not exist some how.
and now i've almost out of idea of what to do and who to ask, i've tweet a bunch of tweet to final fantasy xv tweeter acc and square enix tweet, but none of them responds, i've also tried to contact the customer support, also doesn't work
soo please anyone and everyone on this website, help me by giving me a solution... i cannot buy the digital version again
Thank you